All shared servers Plesk upgraded to 18.x

Published: 04/11/2020

4.11.2020 - ll Plesk shared hosting servers have been upgraded to the latest Plesk Onyx which adds enhanced security, additional features and increased efficiency.

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All Systems Normal and Green

Published: 01/01/2020

All systems are NORMAL and GREEN. Happy New Year!

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Network Maintenance - Wednesday May, 15 4:15AM

Published: 05/15/2019

We will be replacing a failing linecard in a core router to remediate an issue with it resetting randomly. We apologize for the inconvenience, please bear with us as we work through this issue.

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Network Maintenance - Wednesday May, 7 4AM

Published: 05/07/2019

On Wednesday morning we will be performing vendor recommended work on a line-card in a core router that has randomly reset itself recently. We expect a 2-3 minute outage for some segments of the environment as this reset occurs. This is the first step in the resolution and there may be another ...

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Network Issue - 4.12.19

Published: 04/12/2019

At approximately 8AM CST, we began to notice packet loss on the Timewarner side of our connections. This latency lasted approximately 4-6 minutes. We are working with the upstreams to determine where the drops occurred.

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Network Latency - TimeWarner Outage

Published: 12/12/2018

12.12.18 1:20 AM CST We are seeing reduced latency as the upstream Timewarner connectivity stabilizes. 12:45 AM CST It appears Timewarner/Spectrum is having a large outage over many geographic regions. This continues to cause high latency and connectivity issues into our ...

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Cloud3 Firewall Packet Loss

Published: 10/29/2018

10.29.18 At approximately 1:15 PM CST, we began to see packet loss on the cloud3 platform firewall. This caused some reachability issues to servers located on the cloud3 platform. We have resolved this currently and are going to be scheduling a short maintenance window to replace the firewall on ...

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Network Maintenance Sunday August 12, 2:01AM

Published: 08/06/2018

Beginning at 2:01AM on Sunday August 12, we will be conducting network maintenance which will impact traffic for up to 5 minutes as routes reconverge when egde routing/switching equipment reloads. Even though we expect traffic to be disrupted for a very short time, we understand this is a servce ...

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Netsonic GDPR Information

Published: 05/23/2018

Netsonic GDPR Information and how it affects you can be found here: https://cbill.netsonic.net/index.php?/knowledgebase/article/127/netsonic-and-gdpr/

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Retired legacy helpdesk portal

Published: 03/28/2018

The legacy helpdesk located at helpdesk.netsonic.net is deprecated and has been retired. Please submit support requests thru the https://cbill.netsonic.net portal as needed. This will ensure that your support tickets are maintained within the same portal as your account, service and billing ...

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Network Issue Cloud3

Published: 03/02/2018

9:50 AM CST - We found an issue with the public side firewall on the cloud3 platform causing an inability to reach the public side IPs in the subnet. We have corrected this issue and will continue to investigate further to determine exact cause of the event. I am sorry for the ...

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Cloud Hypervisor Issue

Published: 01/07/2018

At 4:30AM CST on cloud01 a hypervisor [HV09] was listed as offline in the cluster, however it did not terminate and migrate the VM's on it. The VM's and the hypervisor did remain online from 4:30AM to 6:55AM CST. At 6:55AM we initiated a manual failover to remediate the issue with the hypervisor ...

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Switching Path Upgrades

Published: 01/05/2018

01.05.18 - From 8PM to 1AM CST we will be rehoming some switch connectivity as we continue updating parts of the infrastructure to support added capacity and redundancy. You may see brief interruptions (primarily packet loss) not lasting more than a few minutes as we implement these improvements ...

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Network Maintenance

Published: 12/15/2017

12.15.17 - Next Wednesday 12.20.17 from 10PM to 4AM we will be replacing several subnet switches, aggregating ports and adding additional redundant paths for each subnet, switches and cabinets. This will allow for additional failover as well as increased capacity. You may see brief interruptions ...

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Network Upgrades

Published: 12/11/2017

12.13.17 - Network upgrades have been completed. The interruption lasted lest than 2 minutes. We have more than tripled our internet connectivity capacity with this upgrade. 12.12.17 Between 10PM CST and 2AM CST we will be performing network and connectivity upgrades. During this time you ...

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All Systems Green

Published: 10/24/2017

All systems are fully functional and green at this time.

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Cloud03 Storage Work

Published: 05/06/2017

Beginning at 10PM (CDT) on April 6 and April 7 we will be performing some disk rebalancing which will move disks within the cloud to optimize performance. There will be no downtime during this work, however there could be some slight performance slowing and backups will not be run during this work. ...

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Cloud03 Maintenance

Published: 12/29/2016

12/29/2016 - We will be performing cloud maintenance on the HV nodes that your server resides. If your server has an ip in the subnet, you will be affected. This will require us to shutdown your VM for a short period as we conduct the backend upgrades on these nodes. Once completed, we ...

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Cloud03 Software Upgrades

Published: 12/03/2016

On Friday, December 3 beginning at 1:45AM, we will be performing an upgrade to this particular cloud's infrastructure to support newer hypervisor code in addition to updating the switching infrastructure to support additional features. This maintenance window will require all hypervisors and cloud ...

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Cloud 01- Linux swap Storage Issues

Published: 11/25/2016

7:46AM CST - We are working through an issue with the Linux swap storage device taking errors. If you have a Linux server you can use the 'swapoff -a' command to prevent it from using swap which will stop the errors if you are seeing any and later reenable it via 'swapon -a' once the issue is ...

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Cloud03 Maintenance Update

Published: 10/30/2016

12:57AM CDT - Maintenance reboots will begin at 1AM CDT. 1:30AM CDT - A hypervisor is panicking after an update. This will cause a small number of servers to be down for about 15 minutes longer than expected. Please bear with us as we bring the affected hypervisor online as quickly as possible to ...

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Cloud03 Hypervisor Upgrades

Published: 10/20/2016

We will continue performing software upgrades on the cloud03 zone through EOM October; servers with IP addresses in the 66.180.167 subnet. We expect downtime between 10PM-4AM CDT to be les than 60 minutes as client cloud servers are rebooted to take advantage of virtualization software updates.

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Cloud01 Maintenance

Published: 10/01/2016

On October 1 at 10PM CDT, we will be performing reboots of (3) hypervisors in the Cloud01 zone to install patches and other updates. We expect the cloud servers on those nodes to experience an outage of no more than 15 minutes. Some cloud servers that have not been rebooted in more than 180 days ...

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Cloud01 shared server

Published: 09/21/2016

13:32 CST after a fsck on the disk, the cloud01.netsonic.net shared hosting server is back online. 13:21 CST Cloud01.netsonic.net - a shared hosting server, is currently undergoing a reboot.

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Cloud 1 Maintenance, Sept 16 10PM CDT

Published: 09/16/2016

Beetween 10PM Sept 16 and 4AM Sept 17, we will be performing an update to hypervisor node #7. We will migrate all cloud servers from that node prior to the maintenance. Some cloud servers with older OSes (approximately 6 cloud servers) will be rebooted during this maintenance. We expect the ...

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Cloud 1 Maintenance / Upgrades

Published: 09/02/2016

Throughout the weekend - 9.2.16 - 9.5.16 - we will be performing maintenance on our Cloud1 platform implementing upgrades to add enhanced features and services. You may see brief periods of inaccessibility on services in this platform during this period. If your server has an IP address within ...

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Host Outage: Cloud01 Plesk Server

Published: 08/26/2016

3:23PM CDT - The Plesk server cloud01.netsonic.net experienced an OS failure. The machine has been repaired and the disk is going through a file check. Once it completes the machine should be back online. We expect it to complete within 15 minutes. Update 3:35P CDT - The server ...

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DoS Attack

Published: 06/06/2016

4:06 PM CST - We have taken care of the offending host and are implementing some additional measures to minimize potential future issues. 3:58 PM CST - We have seen another attack instance. We are working to quash this situation. 5:15 AM CST - We have identified the offending source and ...

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Cloud 3 Maintenance May 27 10PM - May 28 3AM

Published: 05/25/2016

We are planning a reboot of all virtual servers on the Cloud3 platform for a software update which will bring enhanced features and bug fixes starting at 12:01AM on May 28. The maintenance window is expected to wrap up by 3AM; tasks will occur between May 27 at 10PM, however the first 2 hours will ...

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Cloud 1 Maintenance, April 25-30

Published: 04/25/2016

Throughout the week of April 25-30 we will be performing the first phase of hypervisor maintenace on the "Cloud 1" infrastructure (servers with IP addresses in the 66.180.164.* range). We will be rebooting hypervisors after 9PM CDT, however all client servers that are hot migratable will be ...

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Flex Dedicated Cluster 2 Maintenance

Published: 04/11/2016

We will be doing maintenance on one Flex Dedicated Cluster 2 this evening. We are replacing the switch in this cluster. This may lead to an inability to reach your VM's for up to 2 minutes.

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Cloud 3 Upgrades - March 20

Published: 03/20/2016

2:17AM CDT We are currently working through an issue with the vendor on a storage issue. Once this is resolved we will bring all cloud servers back online. 3:12AM CDT - We are performing the routine startup for the storage system. We will start the cloud servers within the hour. 4:04AM CDT - ...

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Cloud 3 Upgrades

Published: 02/06/2016

Cloud3 will be undergoing an upgrade on Saturday February 14 and Saturday March 20 between the hours of 11PM CST and 5 AM CST. You may see brief momentary interruptions and reboots of your VM's during these periods as the compute nodes are upgraded. Servers with IP's within the subnet ...

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VM Migrations

Published: 12/30/2015

3:00 PM CST - Over the next 2 days/nights, we will be migrating affected VM's to alternate SAN storage. Depending on the size of your VM this could take from 5-30 minutes. The VM will need to be powered down during the migrate. We will work to minimize any downtime and will try to do it during ...

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SAN Cloud One issues persist

Published: 12/30/2015

As of about 8:30 AM CST service was restored to all VM's. We are working on a plan to get VM's moved off go this SAN. We are working on SAN01 of Cloud1 at this time. Once service is restored, we will be working to move affected vms from it to a replacement storage location.

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Cloud1 SAN Issues

Published: 12/29/2015

7:45 AM CST - All VM's are operational on cloud1. If you are seeing any abnormalities, please let us know. We are working to get to the root cause of this issue. 6:55 AM CST - We are again seeing an issue with one of the SAN's on our cloud1 platform. This is affecting servers in the ...

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Cloud1 Issues

Published: 12/28/2015

10:00 AM CST All servers with storage on the affected SAN are operational. If you find any anomalies, please let us know immediately. 8:00 AM CST We are seeing issues that seem to be pointing to the SAN at this time with VM's in the subnet. We are working to determine the cause ...

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Cloud1 instance swap device issues

Published: 12/27/2015

Between 3:46AM and 5AM we noticed issues with some cloud server swap space. During this timeframe, we either rebooted any servers that were showing a kernel panic or remounted swap via 'swapoff -a; swapon -a' to remedy the issue. The small number of machines that kernel panicked were those that ...

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Cloud1 instance issues

Published: 12/24/2015

11:30 PM CST - This issue has been resolved. It turned out to be an issue with the backend reporting services. We corrected this issue and everything is running normal now. 10:45 PM CST We are currently working an issue with cloud1 which contains VM's in the subnet. There ...

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Cloud3 Final Maintenance

Published: 12/08/2015

We are planning a quick reboot of all virtual servers on the Cloud3 platform starting at 11PM on December 12. The maintenance window is expected to wrap up by 1AM December 13. You will see brief momentary interruptions and reboots of your virtual servers during these periods as host nodes are ...

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Cloud3 Maintenance - CHANGE DATE

Published: 12/06/2015

As of 12:03AM CST all maintenance has been completed and all virtual machines on cloud3 on subnet 66.180.167 are online. Reboots for Cloud3 on Dec 5, 2015 has been postponed due to a vendor suffering an outage making the update codebase unavailable. The new date and time for this maintenance ...

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Cloud3 Maintenance - UPDATE

Published: 11/28/2015

Cloud3 will be undergoing maintenance and upgrades 12/5 between the hours of 9PM CST and 5 AM CST in lieu of the 11/28 date as was previously scheduled. On December 5, you may see brief momentary interruptions and reboots of your VM's during these periods as host nodes are upgraded. Servers with ...

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Cloud3 Maintenance

Published: 11/21/2015

Cloud3 will be undergoing maintenance and upgrades during the next three upcoming weekends on Sat 11/21 and 11/28 between the hours of 9PM CST and 5 AM CST. You may see brief momentary interruptions and reboots of your VM's during these periods as host nodes are upgraded. Servers with IP's ...

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Update: Temporary ICMP Blocking

Published: 09/12/2015

7:08AM - The inbound ICMP block has been lifted and the DoS source mitigated. We apologize for the inconvenience for any inbound ping monitoring that triggered during this event. All systems are operating normally.

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Temporary ICMP Blocking

Published: 09/12/2015

5:50AM - while we are isolating a DoS attack, we will be disallowing ICMP into one of the cloud subnets. This will only affect pings to your servers on our cloud subnets.

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Internet Capacity Upgrades and Maintenance

Published: 06/14/2015

6/15/15 - 2:38 CST - The capacity upgrades have been completed and the maintenance concluded. 6/15/15 Maintenance on the connectivity upgrades has commenced. You may see some brief periods of inaccessibility or latency during the maintenance window. On the night of Sunday June 14 going ...

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Datacenter Maintenance

Published: 04/28/2015

Between 10 PM CST and 2 AM CST we will be doing some cable maintenance. In doing so, you may see brief momentary loss of connectivity lasting no more than 120 seconds. This is in preparation for some additional firewall enhancements as well as an increase in additional connectivity coming in the ...

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Network Latency

Published: 04/14/2015

13:17 CST - A customer server was again found compromised early this afternoon causing significant latency across a couple of subnets on the network. We have placed this server in a sandbox so it can no longer effect others. We are working to implement additional safeguards that will prevent ...

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Compromised servers causing latency

Published: 04/13/2015

11:50 AM CST - 2 customer servers that were compromised and initiating outbound attacks late this morning caused latency on several portions of the local network. The offending servers have been blocked. Normal traffic patterns and response should resume shortly.

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SAN Issue - Cloud1

Published: 04/06/2015

4.6.15 1700 CST We have found the latency issue to be related to one of several SAN's. We are currently restarting VM's associated with this particular SAN. Some will require a FSCK. 4.6.15 1550 CST We are currently investigating a DoS attack affecting servers on in the 66.180.164 and 216.235.70 ...

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Latency - DoS Attack

Published: 03/17/2015

11:55 AM CST Traffic flow is normal once again after mitigation of the DoS attack this morning. Please advise if you see any further latency issues. We apologize for the trouble this caused. 10:00 AM CST, we are currently working a DoS attack that is causing latency on the cloud1 platform. ...

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Network Maintenance March 14 - March 15

Published: 03/12/2015

On Saturday March 14 starting at 10:00 PM CST thru Sunday, March 15 4:00 AM CST, We will be conducting network maintenance specifically applying core router updates. You may see brief moments of latency or unreachability during this maintenance window as updates are implemented. Any questions ...

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Area Power Outage affecting Netsonic Offices

Published: 02/24/2015

2.24.2015 15:15 CST We are currently experiencing a localized power outage in our area that includes our offices. This will affect your ability to reach our office personnel during this power disruption. The datacenter facility is currently running on backup power provided by our generator. ...

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Cloud04 Server

Published: 01/07/2015

1.7.2015 7:56 AM CST - The issue with the cloud04 server has been resolved. 1.7.2015 7:47 AM CST - We are currently working an issue with the cloud04 hosting server. Web services will be restored momentarily.

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Network / Gateway Router Maintenance - UPDATE #3

Published: 11/16/2014

6:08AM - Service has been restored to the remainder of the servers affected outside the maintenance window. We will continue to monitor the situation. Our internal monitoring is indicating all servers are online and reachable. Please feel free to submit a support request in your portal if you ...

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Network / Gateway Router Maintenance - UPDATE

Published: 11/16/2014

2:01AM - We are continuing to work through a hardware issue on the core switches. All but 40 host connections are accounted for. We apologize for the inconvenience and ask that you bear with us as we finish repairing the issue.

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