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Netsonic GDPR Information and how it affects you can be found here: https://cbill.netsonic.net/index.php?/knowledgebase/article/127/netsonic-and-gdpr/
The legacy helpdesk located at helpdesk.netsonic.net is deprecated and has been retired. Please submit support requests thru the https://cbill.netsonic.net portal as needed. This will ensure that your support tickets are maintained within the same portal as your account, service and billing details which we expect to lead to a smoother process in terms of account management.
9:50 AM CST - We found an issue with the public side firewall on the cloud3 platform causing an inability to reach the public side IPs in the 66.180.167.0/24 subnet. We have corrected this issue and will continue to investigate further to determine exact cause of the event. I am sorry for the problems this caused you. 9:10 AM CST - We are currently investigating a network issue on one of ...