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The legacy helpdesk located at helpdesk.netsonic.net is deprecated and has been retired. Please submit support requests thru the https://cbill.netsonic.net portal as needed. This will ensure that your support tickets are maintained within the same portal as your account, service and billing details which we expect to lead to a smoother process in terms of account management.
9:50 AM CST - We found an issue with the public side firewall on the cloud3 platform causing an inability to reach the public side IPs in the 66.180.167.0/24 subnet. We have corrected this issue and will continue to investigate further to determine exact cause of the event. I am sorry for the problems this caused you. 9:10 AM CST - We are currently investigating a network issue on one of ...
At 4:30AM CST on cloud01 a hypervisor [HV09] was listed as offline in the cluster, however it did not terminate and migrate the VM's on it. The VM's and the hypervisor did remain online from 4:30AM to 6:55AM CST. At 6:55AM we initiated a manual failover to remediate the issue with the hypervisor and allow it to migrate the VM's and reboot as it should have done automatically. This caused (5) VM's ...