We will be replacing a failing linecard in a core router to remediate an issue with it resetting randomly. We apologize for the inconvenience, please bear with us as we work through this issue.Published: 05/07/2019
On Wednesday morning we will be performing vendor recommended work on a line-card in a core router that has randomly reset itself recently. We expect a 2-3 minute outage for some segments of the environment as this reset occurs. This is the first step in the resolution and there may be another maintenance window called in the event this work does not fully remediate the issue. We apologize for ...Published: 04/12/2019
At approximately 8AM CST, we began to notice packet loss on the Timewarner side of our connections. This latency lasted approximately 4-6 minutes. We are working with the upstreams to determine where the drops occurred.